- All orders are typically processed within 72 hours and shipped every weekday at 4pm Eastern Standard Time, excluding holidays.
- Orders placed on Friday after 4pm Eastern Standard Time will be processed and shipped the following business day.
- Please allow up to 1-2 business days to receive a tracking number.
- Feel free to leave us a comment or suggestion in the order notes section of your order
- If you have any changes to make to your order, please email customer service at https://oceansoulohana.com/support immediately. No changes can be made to the order once the package has been shipped.
The package will be shipped to the address provided at checkout, and the customer assumes all responsibility for it’s arrival once shipped. Please take the time to enter in your information correctly and carefully. It is very important and will minimize stress for all parties!
OUR CURRENT DOMESTIC SHIPPING OPTION IS USPS SHIPPING (5-7 BUSINESS DAYS)
All Domestic orders placed with Ocean Soul will be given a tracking number and courier contact information. Please allow at least 24-48 business hours for tracking to be updated by the courier.
OUR CURRENT INTERNATIONAL SHIPPING OPTION IS USPS (7-14 BUSINESS DAYS)
Many international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase. Please be sure to research your countries rules, regulations, tariffs and duties before placing your order.
Please allow an extra few days for International USPS Shipping for customs paperwork to be completed and time to process through the international shipping facility. This process may take up to 14-20 business days during certain times of the year.
*By placing an order with Ocean Soul, the customer acknowledges and accepts all responsibility for the tracking of the package to be delivered to the destination given to Ocean Soul during checkout. We are not responsible for lost or stolen packages or packages delayed by the Postal Service Domestically or Internationally.
If you would like to return an item within the 7 day window or if you have a defective or damaged product please contact customer service to begin a return.
If you would like to start the return process outside of the 7 day window contact customer service for return instructions. Customer is responsible for shipping.